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Returns & Exchanges

If you need to return a product purchased from Dry Wall Tools Direct then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should be returned with their original box, packing and accessories to the following address:

Dry Wall Tools Division
Walls and Ceilings International Limited
Tything Road
Arden Forest Industrial Estate
B49 6EP

Please advise us immediately if the return is due to faulty or missing parts and we will replace the product or offer a full refund – We must be informed about faulty or missing parts within five working days of despatch. Any refund on faulty or missing parts will include a refund of any delivery charges.

This returns policy does not affect your legal rights.